Registered Domiciliary Care Manager (HR-20044)

Manchester, Greater Manchester

Registered Domiciliary Care Manager

Purpose of the position

To ensure high-quality domiciliary care services are provided to clients to enable them to retain their independence and remain living in their homes.
To ensure the service meets all statutory and Care Quality Commission (CQC) requirements.
To provide clear, effective leadership and management of the service.

General Duties

To be the Registered Manager and take responsibility for effectively managing and developing the care service.
To ensure all relevant legislation and national standards are achieved.
To work effectively as part of a team and support all colleagues as required.
To protect the confidentiality of clients and the organisation.
To ensure the service continues to develop and grow.
To participate in the on-call emergency out-of-hours rota.

Management Duties

To oversee the standards of care provided to ensure that clients receive high-quality, person-centred care.
To oversee emergencies and incidents and provide advice and guidance to the team.
To develop, promote, and maintain an effective system of communication with clients, families, staff, and other significant stakeholders.
To investigate complaints and dissatisfaction in line with the organisation's policy.
To negotiate contracts and fees.
To ensure that the finances of clients whom we support are managed effectively, that they are safeguarded, and that accurate records are maintained.
To work in partnership with other professionals and attend multi-agency meetings when required.
To represent the service at external meetings, forums, and events.
To market the business to attract new customers.
To develop links within the local community to maintain the profile of the service.
To ensure effective use of the service's website and social media.
To inform the Provider/Nominated Individual of any serious incidents or concerns about the service.

Staff Management Duties

To provide day-to-day management and supervision of senior care staff and office staff.
To ensure adequate staffing levels are maintained.
To be responsible for the recruitment and selection of staff within the service.
To carry out supervision meetings with direct reports.
To complete investigations as required.
To complete Disciplinary, Performance Review, Grievance, Attendance Management, and other employee meetings.

Quality Assurance and Compliance Duties

To ensure all Policies and Procedures are up to date and regularly reviewed.
To ensure compliance with the Mental Capacity Act and to ensure all legal requirements relating to Deprivation of Liberty are met.
To ensure quality assurance audits of the service are completed with clear actions put in place for areas requiring improvement.
To review all incidents and events for lessons learned and put actions in place where learning points are identified.
To complete annual satisfaction surveys with clients, staff, relatives, and stakeholders and to identify areas for improvement.
To ensure Business Continuity arrangements are effective and reviewed.
To produce an annual Continuous Improvement Plan.
To ensure all Local Authority contract requirements are met.
To ensure that all CQC Notifications are submitted without delay and records of these are maintained.
To complete the annual CQC Provider Information Return (PIR) within the required completion timescale.
To ensure all Health and Social Care Act, Fundamental Standards and CQC requirements are met.
To provide evidence of good practice against the CQC Key Lines of Enquiries (KLOEs) in preparation for CQC Inspections.
To facilitate and take the lead during CQC Inspections.

Staff Development Responsibilities

To ensure all staff receive effective supervision meetings.
To ensure all staff receive an annual performance appraisal.
To ensure all staff competencies and spot checks are completed.
To complete an annual Training Needs Analysis and ensure all training identified is arranged.
To ensure all staff complete their annual training as required.
To ensure staff receive a comprehensive induction.
To audit and maintain records of supervisions, appraisals, and training.

Safeguarding Responsibilities

To respond, report and investigate all safeguarding concerns and maintain records of all actions taken.
To respond, report and investigate all whistle-blowing concerns and maintain records of all actions taken.
To ensure all safeguarding concerns are reported to the Local Authority and to the CQC.
To contribute to safeguarding enquiries and multi-agency meetings as required.

Health and Safety Responsibilities

To always work in a safe manner, maintaining your own and others' safety.
To respond to all health and safety concerns to ensure prompt action is taken and risks are minimised.
To ensure all Health and Safety Policies and Procedures are up to date.
To ensure risk assessments are up to date and regularly reviewed.

Equality and Diversity

To promote anti-discriminatory practice and always behave respectfully to others.
To support the equality, diversity and rights of clients and colleagues.
To respect the privacy, dignity, needs and beliefs of clients and colleagues, behaving in a manner which is non-judgmental.
To respond to and investigate all concerns of discriminatory practice and maintain records of all actions taken.
To ensure the Accessible Information Standard requirements are met.

Learning and Development

To facilitate and participate in management meetings.
To participate in all mandatory training required by the organisation.
To prepare for and participate in supervision meetings with the Provider/Nominated Individual.
To prepare for and participate in an annual appraisal.
To take responsibility for own development, learning and performance.
To maintain a record of all Continuous Professional Development (CPD) undertaken.

Benefits

HERO Recruitment is an Equal Opportunities Employer and acts as an Employment Business and Employment Agency.

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