Specialist Support Worker (HR-20078)

Specialist Support Worker

Location: Tower Hamlets

Salary: £28,500.00

Package: Benefits include 25 days of Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Contractual hours: 40Basis:

Full-time job category/type: Full-time, Permanent

Job Description

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

£28,500.00 per annum, working 40 hours per week. Benefits include 25 days of Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.The service is funded by NHS money following an East London NHS Foundation Trust bid. It that will operate 24 hours a day, 7 days a week to provide support for people in the catchment area of one primary care network in Bethnal Green, Tower Hamlets. It will provide a variety of psychosocial and clinical interventions, including the provision of 6 Hospitality Beds for short term support and intervention.

Specialist Support Workers will be expected to support individuals requiring support from the local community that walk-in to the service. This support may include providing practical, emotional, trauma-informed support to individuals with a variety of challenges relating to their mental health. This may include the management of symptoms, social support, navigating benefits and welfare systems, practical skills and signposting to specialist services in the local authority for intensive or specific support as required.All applicants must be legally eligible to work in the UK as we are not able to offer sponsorship.

What you'll do: Building supportive, trusting relationships with customers and creating a positive atmosphere Carrying out holistic assessments of new customers which incorporate relevant statutory referral information Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals

Create support plans for providing appropriate services based on ongoing assessment and reflecting the services and resources available to enable customers to progress in their recovery

Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.

Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making.

Undertake support work in partnership with external stakeholders to complement their interventions

Developing productive relationships with partner organisations to improve service outcomes Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers Involving customers in the design, development and delivery of the service

Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues Ensuring health and safety policies and local protocols are adhered to at all times (e.g. fire risk assessments, fire alarm checks etc.) Being responsible for the handover of key information between shifts Provide structured support and guidance to other front-line staff in their area of expertise

To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities Adhering to all policies and procedures. Engaging in learning and development activity to increase knowledge and skills

Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ManagerThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the organisation's needs.

About You:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well-organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can-do attitude
• Ability to cope positively with challenging and diverse behaviour

What You'll Bring:

Essential:

• NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:

• Demonstrable specialist knowledge in an area relevant to the service's customer group.

About The Client:They are a leading, not-for-profit care and support provider in London and the South East. There vision is to build better lives through social care and housing in local communities. As an organisation they deliver over 120 services, providing support to around 6000 customers each year. There mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. They work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.Strong social purpose, and we live and work by our values:

They focus on Excellence and innovation

They are Caring and Compassionate.

They are Inclusive and Trusted.

They work in Partnership and are One-Team.

We are committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities.